DELIVERY: Each item is packaged with care, and in most cases, dispatched within 1-3 business days. Post days are currently Monday and Thursday (excluding bank holidays). If you order before 2pm BST on those days your order will be posted the same day. Some items have longer lead times but I will let you know if this is the case. If you live in the UK this means you should receive your order within 1 week (it's usually much quicker than this!) If there is any delay with your order, you will be contacted within 1-2 business days. T-shirts ship in approximately 3 business days and will be delivered in 3-5 business days from shipping. INTERNATIONAL DELIVERY takes approximately 10-15 working days and sometimes can take longer if there are hold ups at customs. This is out of my control, so please note these delivery times are estimates.
REFUNDS/RETURNS: I have worked hard to ensure your product arrives safely and as expected, but sometimes things happen that I cannot control. In the event that you wish to make a return, please contact the shop via email at email@example.com within 7 days of receipt of your purchase. Please note: personalised items cannot be returned unless defective.
Customers will be responsible for any return postage costs (unless goods are faulty). Please make sure you use a recorded delivery service at the time of posting just in case anything happens on its journey back to me.
It is requested that items are returned as you received them (unworn/unused) along with their original packaging and any dispatch notes included (where applicable).
If you receive faulty goods: please contact me immediately and I will arrange for return postage (which I will cover) and a refund.
It is the customer’s responsibility to enter the correct delivery details when they order. If you have entered the incorrect details when ordering and your order does not arrive due to that, you will be refunded your order value (minus shipping), on the condition that the postal service returns your undelivered order to the return address on the package.
Do you offer coaching and mentoring for other small business owners and creatives?
Yes! I sure do. I've been coaching and mentoring small business owners for the last two years and offer a variety of options for how I can help you - from selling online to productivity and goal setting. Send me an email: firstname.lastname@example.org to find out how I can help you.
Where else can I buy your products?
Please email email@example.com for if you have any other questions.