IMPORTANT DELIVERY UPDATE:
Due to the current Covid-19 pandemic, shipping days have been reduced to once per week in order to minimise risk. Please order before midnight GMT/BST on Sunday and your order will be shipped on Monday. Due to the delays in international orders international shipping has been temporarily disabled until further notice. The Royal Mail has been reporting delays, so although your order will be posted First Class, there may be delays. This is out of my control, and I thank you in advance for your understanding.
DELIVERY: Each item is packaged with care, and in most cases you should receive your order within 1 week (it's usually much quicker than this!) if you are in the UK. If there is any delay with your order, you will be contacted within 1-2 business days. T-shirts ship in approximately 3 business days and will be delivered in 3-5 business days from shipping. INTERNATIONAL DELIVERY (CURRENTLY DISABLED) takes approximately 10-15 working days and sometimes can take longer if there are hold ups at customs. This is out of my control, so please note these delivery times are estimates.
REFUNDS/RETURNS: I have worked hard to ensure your product arrives safely and as expected, but sometimes things happen that I cannot control. In the event that you wish to make a return, please contact the shop via email at email@example.com within 7 days of receipt of your purchase. Please note: personalised items cannot be returned unless defective.
Customers will be responsible for any return postage costs (unless goods are faulty). Please make sure you use a recorded delivery service at the time of posting just in case anything happens on its journey back to me.
It is requested that items are returned as you received them (unworn/unused) along with their original packaging and any dispatch notes included (where applicable).
If you receive faulty goods: please contact me immediately and I will arrange for return postage (which I will cover) and a refund.
It is the customer’s responsibility to enter the correct delivery details when they order. If you have entered the incorrect details when ordering and your order does not arrive due to that, you will be refunded your order value (minus shipping), on the condition that the postal service returns your undelivered order to the return address on the package.
Do you offer coaching and mentoring for other small business owners and creatives?
Yes! I sure do. I've been coaching and mentoring small business owners for the last two years and offer a variety of options for how I can help you - from selling online to productivity and goal setting. Send me an email: firstname.lastname@example.org to find out how I can help you.
Where else can I buy your products?
Please email email@example.com for if you have any other questions.