Due to the current Covid-19 pandemic, there are some delays in the postal service. Orders are being posted Monday, Wednesday and Friday. Please order before 2pm on the post day for your order to make that post. Due to the delays in international orders international shipping has been temporarily disabled until further notice. If you wish to place an order, please contact me with the items you want and I will provide you with a quote for a tracked courier service.
DELIVERY: All orders in the UK over £5 receive free shipping. Each item is packaged with care, and in most cases you should receive your order within 1 week (it's usually much quicker than this!) if you are in the UK. Orders in the UK are all sent First Class via Royal Mail. If there is any delay with your order before shipping, you will be contacted within 1-2 business days. INTERNATIONAL DELIVERY (CURRENTLY DISABLED) takes approximately 10-15 working days and sometimes can take longer if there are hold ups at customs. This is out of my control, so please note these delivery times are estimates. If you require a tracked service, please get in touch before ordering so this can be arranged at an extra cost.
REFUNDS/RETURNS: I have worked hard to ensure your product arrives safely and as expected, but sometimes things happen that I cannot control. In the event that you wish to make a return, please contact the shop via email at firstname.lastname@example.org within 7 days of receipt of your purchase. Please note: personalised items cannot be returned unless defective.
Customers will be responsible for any return postage costs (unless goods are faulty). Please make sure you use a recorded delivery service at the time of posting just in case anything happens on its journey back to me.
It is requested that items are returned as you received them (unworn/unused) along with their original packaging and any dispatch notes included (where applicable).
If you receive faulty goods: please contact me immediately and I will arrange for return postage (which I will cover) and a refund.
It is the customer’s responsibility to enter the correct delivery details when they order. If you have entered the incorrect details when ordering and your order does not arrive due to that, you will be refunded your order value (minus shipping), on the condition that the postal service returns your undelivered order to the return address on the package.
Do you offer coaching and mentoring for other small business owners and creatives?
Yes! I sure do. I've been coaching and mentoring small business owners for the last three years and offer a variety of options for how I can help you - from selling online to productivity and goal setting. Send me an email: email@example.com to find out how I can help you.
Please email firstname.lastname@example.org for if you have any other questions.