FAQs

DELIVERY: Each item is packaged with care, and in most cases, dispatched within 1-3 business days. Post days are currently Monday and Thursday (excluding bank holidays). If you order before 2pm BST on those days your order will be posted the same day. Some items have longer lead times but we will let you know if this is the case. If you live in the UK this means you should receive your order within 1 week (it's usually much quicker than this!) Please let us know if you're in a hurry and we'll do our best to help. If there is any delay with your order, you will be contacted within 1-2 business days. T-shirts ship in approximately 3 business days and will be delivered in 3-5 business days from shipping. INTERNATIONAL DELIVERY takes approximately 10-15 working days and sometimes can take longer if there are hold ups at customs. This is out of my control, so please note these delivery times are estimates.

REFUNDS/RETURNS: We have worked hard to ensure your product arrives safely and as expected, but sometimes things happen that we cannot control. In the event that you wish to make a return, please contact the shop via email at hello@angelachick.com within 7 days of receipt of your purchase. Please note: personalised items cannot be returned unless defective.

 

Customers will be responsible for any return postage costs (unless goods are faulty). Please make sure you use a recorded delivery service at the time of posting just in case anything happens on its journey back to us.

 

It is requested that items are returned as you received them (unworn/unused) along with their original packaging and any dispatch notes included (where applicable).

 

If you receive faulty goods: please contact us immediately and we will arrange for return postage (which we will cover) and a refund.

It is the customer’s responsibility to enter the correct delivery details when they order. If you have entered the incorrect details when ordering and your order does not arrive due to that, you will be refunded your order value (minus shipping), on the condition that the postal service returns your undelivered order to the return address on the package. 

 

Please email hello@angelachick.com for more information regarding returns, as well as for our return address.